Terms & Conditions

OUR BUSINESS POLICY

  1. APOLOGIE offers products for sale on [email protected] and its e-commerce business services are available exclusively to its end users, i.e. the «Consumers».
  2. «Consumer» shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on www.apologie-paris.com.
  3. APOLOGIE reserve the right not to process orders received from users who are not «Consumers» and any other order which does not comply with APOLOGIE’s business policy.
  4. These General Terms and Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders relating to products on www.apologie-paris.com between the users of www.apologie-paris.com and APOLOGIE.
  5. The General Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties which are on www.apologie-paris.com through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify third party terms and conditions of the web site from which you may be considering purchasing a product, since APOLOGIE shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of www.apologie-paris.com and third parties.

How to Execute a Contract with APOLOGIE

  1. In order to place an order for the purchase of one or more products on www.apologie-paris.com, you must fill out the electronic order form and send it electronically to APOLOGIE, following the relevant instructions.
  2. The order form contains a summary of these General Terms and Conditions of Sale, information on the main characteristics of each product ordered and the relevant unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs and the terms and conditions for the return of purchased products.
  3. An order shall be deemed to have been submitted upon the electronic receipt by APOLOGIE of your order form.
  4. Before submitting your order form for the purchase of products, you will be asked to carefully read the General Terms and Conditions of Sale, to print a copy through the print option and to save or reproduce a copy thereof for your own personal use.
  5. The order form will be filed in our data base for such a period of time as required in order to process your order and as provided by law. You may access your order form, free of charge and at any time, by clicking on the section called Order Status.
  6. Before submitting the order form, you will be asked to identify and correct possible input errors.
  7. The submission of orders to APOLOGIE must be carried out in French or English.
  8. After your order form has been submitted, APOLOGIE will process your order.
  9. APOLOGIE may not process purchases that do not give sufficient guarantees of solvency or which are incomplete or incorrect, or orders for products that are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that APOLOGIE has not carried out your purchase order specifying the reasons thereof. If the products displayed on [email protected] are no longer available at the time of your last access and once APOLOGIE has received your order form, APOLOGIE shall inform you within thirty (30) working days of receipt of your order of the unavailability of the ordered products. If the order form has been sent and the price has been paid for items that are no longer available, APOLOGIE will refund you the sum paid.
  10. By submitting an order form and contracting with APOLOGIE, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on [email protected].
  11. By submitting an order form, you agree to and accept these General Terms and Conditions of Sale as well as the further conditions contained on [email protected], also through links, including the General Terms and Conditions of Use and the Privacy Policy.
  12. Upon submission of an order form, APOLOGIE shall send to you, via e-mail, a receipt of the purchase order, containing a summary of the information related to the order form (General Terms and Conditions of Sale, the products’ main characteristics, a detailed indication of the price, terms of payment, return right and shipping costs).

Warranties and Indication of Product Prices

  1. www.apologie-paris.com exclusively sells our APOLOGIE brand shoes and a distinctive selection of other top-quality products.
  2. APOLOGIE does not sell second-hand products, flawed products or products of lesser quality as compared with corresponding market standards.
  3. The main characteristics of our products are displayed on www.apologie-paris.com inside each product schedule. The products offered for sale on www.apologie-paris.com may not correspond exactly to the appearance of the actual products in terms of image and colours due to variations caused by different Internet browser or computer monitors.
  4. Prices are subject to change. Check the final price of sale before sending the relevant order form.
  5. Should you decide to exercise your right to return purchased products, APOLOGIE will not accept returned products that have been altered from their original state or that have been damaged.

Payments

  1. Payment of the product prices and relevant shipping costs must be made by using one of the procedures indicated on the order form.
  2. In case of payment by credit/debit card, all details (for example, card number or expiration date) will be sent by encrypted protocol to PAYBOX or other banks which provide remote electronic payment services, without third parties having any access thereto whatsoever. Such details will not be used by APOLOGIE except for performing the procedure relevant to your purchase or for issuing relevant refunds in the case of returns, in compliance with the exercise of your return right or for reporting cases of fraud to the police.

The price for the purchase of products and the relevant shipping costs, as indicated in the order form, will be charged to your current account only when the purchased products are actually delivered. Shipping and Delivery of the Products For specific product shipping and delivery procedures, see the order form. Please read it carefully. The information provided in this form is an integral part of these General Terms and Conditions of Sale and, consequently, shall be deemed to be fully understood and accepted by you at the time your order form is sent.

Contact For information requests or claims

APOLOGIE, can be contacted via e-mail at the following address : [email protected].

Returns

  1. You may return products purchased from APOLOGIE without any penalty and without specifying the reason within seven (7) working days of receipt of the products purchased on www.apologie-paris.com.
  2. To cancel your contract with [email protected], we invite you to send an e-mail to [email protected], with the invoice number, description of the products you wish to return, and optionally, the reason for your return. Please return the products via Colissimo or other means by advancing the returns costs; these will subsequently be refunded to you on the condition that the products have been returned in accordance with these General Terms and Conditions of Sale. Exception for Paris delivery completed by our exclusive courier company: the process remains the same; their contact details will be indicated on your return form. For further information, please contact APOLOGIE via e-mail at [email protected].
  3. In the latter case, you must return the items to APOLOGIE by handing them over to the carrier within seven (7) working days. This grace period begins the day the items are delivered to you.
  4. The only costs you will bear are the shipping costs of the return should you decide to return the products using a different shipping company than the one indicated by APOLOGIE in the return form. However, should you decide to return the products using the package delivery company suggested by APOLOGIE, we shall bear the shipping costs for returning the products.
  5. The return right – aside from compliance with the terms and procedures described above – shall be deemed correctly exercised once the following conditions have been fully met:
  • 1. We invite you to send us an e-mail
  • 2. The products must not have been used, worn, washed or damaged
  • 3. The products must be returned in their original packaging
  • 4. The returned products must be sent to APOLOGIE in a single delivery. APOLOGIE reserves the right to not accept products from a single order that are returned and delivered at different times
  • 5. Returned items must be shipped back to APOLOGIE within seven (7) working days from the date the package was delivered.
  1. If the return right is exercised in conformity with the provisions set forth in paragraph 5, APOLOGIE shall refund the sums paid for the returned products, net of any shipping costs for the delivery to you of the purchased products.
  2. APOLOGIE shall refund the sums already paid for the purchase of the products and the shipping costs for the delivery of the purchased products to you only if the products are returned for reasons that may be attributable to APOLOGIE, as in the case of products that do not have the promised essential characteristics, or that have manufacturing defects, or that have been erroneously delivered. In the latter case, you may use the return form.
  3. APOLOGIE shall refund sums already paid as rapidly as possible and in any case within thirty (30) days from the date on which APOLOGIE became aware of your decision to exercise your return right. We will promptly start the procedure for refunding the sums after having confirmed that the terms and conditions stated above have been duly complied with, as indicated in paragraph 7.
  4. In the event that your return does not comply with the terms and conditions set out in paragraph 5 of these General Terms and Conditions of Sale, you will not be entitled to any refund of sums already paid to APOLOGIE; nevertheless, you shall be entitled, at your own expense, to receive the products in the conditions in which they were sent back to APOLOGIE. If you do not wish to receive the products in the conditions in which they were sent back to APOLOGIE, APOLOGIE shall be entitled to keep the products and withhold the sums already received.

Refund Times and Procedures

  1. After the products have been returned, APOLOGIE shall verify the conformity of the products with the conditions indicated above. When APOLOGIE is able to confirm that such conditions have been met, APOLOGIE shall send you confirmation of acceptance of the returned products by e-mail.
  2. Whatever the payment method used by you, the refund procedure shall be initiated by APOLOGIE within thirty (30) days from when APOLOGIE is apprised of your decision to exercise your return right, and after verifying that the return right has been correctly exercised and that the returned products are accepted.
  3. If the recipient of the products, as stated in the order form, is different from the individual who made the payment for such products, the sums refunded by APOLOGIE shall be paid to the individual who made the payment.
  4. The currency exchange rate for the credit shall be the same as the currency exchange rate of the original debit and consequently you shall not be penalised in terms of bank interest.
  5. If you choose to return products using a shipping company other than the one indicated by APOLOGIE, shipping costs will be charged to you, and you will be responsible for any loss or damage to the products (howsoever caused).

Privacy

  1. You will find information on how we treat your personal data by clicking on the Privacy Policy link.
  2. You are advised to read, if you haven’t already done so, our General Terms and Conditions of Use which also contain important information regarding our handling of our users’ personal data as well as information concerning the security systems on [email protected].
  3. For further information on our Privacy Policy, please contact us at [email protected] or at our headquarters at 8 rue Georges Lardennois – 75019 Paris – France.

Governing Law

These General Terms and Conditions of Sale are governed by French law. Amendments and updates The General Terms and Conditions of Sale are regularly amended, particularly with respect to new laws and regulations but not limited thereto. The new General Terms and Conditions of Sale shall be effective as of their date of publication on www.apologie-paris.com.